East Action Sports Return Policy
- No returns or exchanges on any items that have been used
- No returns or exchanges on any bikes or engines. Due to US EPA regulations all Piranha, YCF, and Sunday race motorcycles do not carry warranties. No exceptions!
- All approved returns may be subject to a 15% restocking fee
- All items must be returned within 30 days of their original delivery date.
- All returned products must be in new condition with zero wear, the original packaging, and all tags/stickers/films still attached.
- We cannot accept returns on items that show any signs of use, damage, or wear. This includes but is not limited to scratches, scuffs, stretching, dents, dirt, pet hair, or any signs the product has been mounted.
- All returned items are inspected; used and damaged items will be returned to the customer.
- Please note: Shipping fees, duties, taxes or brokerage fees are non-refundable.
How to Start a Return
- Email a returns specialst: info@eastactionsports.com
- Chat with us using the live chat menu at the bottom right of our website
How to Package Your Return
Make sure you get a full refund by returning your item(s) with the packaging in original, intact condition. Please don't return an item with packaging you wouldn't want to receive yourself.
- Returned items must be enclosed in their original packaging. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging.
- Items sold in vacuum sealed packaging cannot be returned if they are opened. If non-resalable packaging is not intact, the item is no longer in "new condition".
- Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.
- Original packaging also includes all tags, information booklets, instructions, stickers, etc. Please ensure helmets come back with visor clings, jackets come back with tags attached, and hard parts come back with informational sheets.
- Please pack your returns securely enough to prevent damage in transit. If we receive a damaged item, we have no way of knowing when or how the damage occurred and will not be able to accept it as a return.
- Please do not use the item's original packaging as a shipping container. To avoid damage and ensure you're refunded, pack items in the original packaging and place inside of a larger, separate shipping container. We recommend using the box your items were originally shipped in.
- Include original invoice or other necessary contact information.
Shipping Returns
- All shipments must be prepaid. We do not accept C.O.D. or any variation of similar processes. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.
- Shipping return labels can be obtained during the Return Merchandise Authorization Process when you contact us.
- If you do decide to use your own carrier, please use a carrier that incorporates tracking and/or insurance services.
East Action Sports Shipping Policy
We use FedEx Ground and USPS for most package shipping. Most shipping points in the US are four business days or less. If you have special shipping requirements please contact us at info@eastactionsports.com or using the live chat feature on the website and we will do our best to fit your accommodations!
All motorcycles are shipped via LTL (less than truckload) freight carriers. It generally takes 2-3 days for a freight carrier to arrange pickup and an additional 6-9 days to reach the furthest shipping points. Tracking information will automatically be added under your order status (viewable under you account)
Want a motorcycle that currently shows out of stock? Use the "Notify Me" feature to get an alert when an item is back in stock!
In the event a shipment arrives damaged or defective, we ask that you contact us at info@eastactionsports.com for warranty-type claims on new bikes. Please fill out the form completely and our staff will contact you with a solution as soon as possible.
As a reminder, YCF, Piranha, and Sunday motorcycles are RACE bikes and do NOT include a manufacturers warranty. We will make every reasonable attempt possible to assist you in the event there is ever a problem with a new unit. Please contact us at info@eastactionsports.com if you have any questions related to warranty-type matters.
Thank you for your continued support!